Orders are usually processed and shipped within 3
working days of purchase.
We will send you a tracking number when your order
ships. Simply visit the carrier's website and enter the tracking number to see
the shipping status of your package.
Please note that the tracking information will be
displayed after 2-5 days after being updated.
Therefore, if you can't find tracking information
about your package, please try in 1-2 days later.
Your shipment may be delayed for many reasons. Common
delays can be due to e.g. weather incidents, customs or backlogs.
We accept Paypal, Credit Card (Visa, MasterCard,
Discover, and American Express), Debit Card.
If there’s something wrong with your order (defective
product, incorrect order, damaged order etc.), please contact us within 7 days
from receiving your order and we’ll be happy to assist you reviewing the case
and if it is approved we will be sending a replacement. Please do not return
anything before we review the case, our customer service team will review the
request and will send further instructions. www.sylunahk.com reserves the
right to deny any return request.
You will be responsible for paying for your own
shipping costs for returning your item. Original shipping charges are not
refundable.
* Cosmetics, Lingerie and underwear/shapewear are
final sale for hygienic reasons.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.